Work

Differences in the contributions of elements of service to satisfaction, commitment and consumers' share of purchase: A study from the tetraclass model

Year: 2003

Type: article

Study design: Observational Study

Source: Journal of Targeting Measurement and Analysis for Marketing

DOI: 10.1057/palgrave.jt.5740099

Authors: Fabrice Clerfeuille, Yannick Poubanne

Institutions: Aix-Marseille Université, Université Aix-Marseille-III

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: bronze

OpenAlex ID: W2073633967

FWCI: 4.281

Cites: 30

Cited by: 31

Related to: 10