Work

Do We Fully Understand the Critical Success Factors of Customer Satisfaction with Industrial Goods? - Extending Festge and Schwaiger’s Model to Account for Unobserved Heterogeneity

Year: 2009

Type: article

Source: Journal of business market management

DOI: 10.1007/s12087-009-0023-7

Authors: Marko Sarstedt, Manfred Schwaiger, Christian M. Ringle

Institutions: Ludwig-Maximilians-Universität München, University of Technology Sydney, Universität Hamburg

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2074053803

FWCI: 13

Cites: 55

Cited by: 86

Related to: 10