Work

How Service Quality Affects Customer Loyalty in the Travel Agency: The Effects of Customer Satisfaction, Service Recovery, and Perceived Value

Year: 2012

Type: article

Study design: Observational Study

Source: Asia Pacific Journal of Tourism Research

DOI: 10.1080/10941665.2012.708352

Authors: Nien-Te Kuo, Kuo-Chien Chang, Yi-Sung Cheng, Chia-Hui Lai

Institutions: Ming Chuan University, Chihlee Institute of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2074559965

FWCI: 3.254

Cites: 68

Cited by: 93

Related to: 10