Work

Refinement of internet banking service quality scale: a confirmatory factor analysis approach

Year: 2013

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2013.052094

Authors: Mohd Adil, Asif Akhtar, Mohammed Naved Khan

Institution: Aligarh Muslim University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2075014110

FWCI: 5.494

Cites: 62

Cited by: 21

Related to: 10