Work

Investigating the effects of service quality dimensions and expertise on loyalty

Year: 2009

Type: article

Study design: Observational Study

Source: European Journal of Marketing

DOI: 10.1108/03090560910935497

Authors: Ahmad Jamal, Kyriaki Anastasiadou

Institution: Cardiff University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2075602284

FWCI: 16.44

Cites: 112

Cited by: 206

Related to: 10