Work

Can ISO 9001 improve service recovery?

Year: 2013

Type: article

Source: Industrial Management & Data Systems

DOI: 10.1108/imds-03-2013-0150

Authors: Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus

Institutions: Universitat Internacional de Catalunya, Universitat de Girona

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2075940765

FWCI: 8.24

Cites: 30

Cited by: 30

Related to: 10