Work

Perceived service quality and customer satisfaction in a store performance framework

Year: 1996

Type: article

Study design: Observational Study

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/0969-6989(95)00040-2

Authors: Anne Mägi, Claes-Robert Julander

Institution: Stockholm School of Economics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W2076190352

FWCI: 1.607

Cites: 30

Cited by: 110

Related to: 10