Work

Consumer Satisfaction, Dissatisfaction, and Complaining Behavior

Year: 1991

Type: article

Source: Journal of Social Issues

DOI: 10.1111/j.1540-4560.1991.tb01814.x

Author: H. Keith Hunt

Institution: Brigham Young University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2076287342

FWCI: 20.25

Cites: 3

Cited by: 367

Related to: 10