Work

Customer satisfaction in industrial markets: opening up the concept

Year: 2002

Type: article

Source: Journal of Business and Industrial Marketing

DOI: 10.1108/08858620210415181

Authors: Henrikki Tikkanen, Kimmo Alajoutsijärvi

Institution: University of Oulu

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2076449765

FWCI: 5.187

Cites: 47

Cited by: 53

Related to: 10