Work

Customer confidence: the development of a “pre‐experience” concept

Year: 2005

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230510614013

Authors: Paul Flanagan, Robert Johnston, Derek Talbot

Institution: University of Warwick

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2076569378

FWCI: 3.331

Cites: 31

Cited by: 56

Related to: 10