Work

Can service quality predict customer satisfaction and behavioral intentions in the sport tourism industry? An application of the SERVQUAL model in an outdoors setting

Year: 2005

Type: article

Study design: Observational Study

Source: Journal of Sport & Tourism

DOI: 10.1080/14775080500223165

Authors: Charilaos Kouthouris, Konstantinos Alexandris

Institutions: University of Thessaly, Aristotle University of Thessaloniki

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2076579014

FWCI: 6.002

Cites: 28

Cited by: 195

Related to: 10