Work

The Retailer's Perspective on the Link Between Logistical Resources and Perceived Customer Loyalty to Manufacturer Brands

Year: 2012

Type: article

Study design: Observational Study

Source: Journal of Business Logistics

DOI: 10.1111/j.2158-1592.2012.01051.x

Authors: Mert Tokman, R. Glenn Richey, George D. Deitz, Frank G. Adams

Institutions: James Madison University, University of Alabama, University of Memphis, Mississippi State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2077070160

FWCI: 3.239

Cites: 78

Cited by: 26

Related to: 10