Work

Understanding human management of automation errors

Year: 2013

Type: article

Abstract: Automation has the potential to aid humans with a diverse set of tasks and support overall system performance. Automated systems are not always reliable, and when automation errs, humans must engage in error management, which is the process of detecting, understanding, and correcting errors. However, this process of error management in the context of human-automation interaction is not well understood. Therefore, we conducted a systematic review of the variables that contribute to error management. We examined relevant research in human-automation interaction and human error to identify critical automation, person, task, and emergent variables. We propose a framework for management of automation errors to incorporate and build upon previous models. Further, our analysis highlights variables that may be addressed through design and training to positively influence error management. Additional efforts to understand the error management process will contribute to automation designed and implemented to support safe and effective system performance.

Source: Theoretical Issues in Ergonomics Science

DOI: 10.1080/1463922x.2013.817625

Authors: Sara E. McBride, Wendy A. Rogers, Arthur D. Fisk

Institution: Georgia Institute of Technology

Language: English

Topic: Human-Automation Interaction and Safety

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

Open Access status: green

Funder: National Institute on Aging

Award: Center for Research and Education on Aging and Technology Enhancement - CREATE IV