Work

Balance Theory Applied to Service Quality: A Focus on the Organization, Provider, and Consumer Triad

Year: 1997

Type: article

Source: Journal of Business and Psychology

DOI: 10.1023/a:1025061816323

Authors: Paula Phillips Carson, Kerry D. Carson, Stephen B. Knouse, C. William Roe

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W208090545

FWCI:

Cites: 65

Cited by: 42

Related to: 10