Work

Service failure and recovery strategies in the restaurant sector

Year: 2007

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/09596110710757526

Authors: Kirti Dutta, Umashankar Venkatesh, H.G. Parsa

Institution: The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2080943265

FWCI: 3.877

Cites: 30

Cited by: 89

Related to: 10