Work

The Hospitality Industry: Defining Quality for a Quality Assurance Programme - A Study of Perceptions

Year: 1985

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642068500000002

Author: Michael Nightingale

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2081035404

FWCI: 3.567

Cites: 1

Cited by: 54

Related to: 10