Work

The impact of firm reputation on customers’ responses to service failure: the role of failure attributions

Year: 2011

Type: article

Study design: Observational Study

Source: Business Strategy Series

DOI: 10.1108/17515631111106849

Authors: Davoud Nikbin, Ishak Ismail, Malliga Marimuthu, Ismael Younis Abu‐Jarad

Institutions: Universiti Sains Malaysia, Universiti Malaysia Pahang Al-Sultan Abdullah

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2081653019

FWCI: 6.44

Cites: 53

Cited by: 65

Related to: 10