Work

Crisis management and services marketing

Year: 2005

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040510609943

Authors: Dominic Elliott, Kim Harris, Steve Baron

Institution: University of Liverpool

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2082361471

FWCI: 5.329

Cites: 69

Cited by: 100

Related to: 10