Work

The quality of bi‐directional service quality in dyadic service encounters

Year: 2001

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/eum0000000005658

Author: Go¨ran Svensson

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2082533865

FWCI: 3.081

Cites: 36

Cited by: 32

Related to: 10