Work

Mind the gap

Year: 2003

Type: article

Source: European Journal of Marketing

DOI: 10.1108/03090560310454253

Authors: Areti Krepapa, Pierre Berthon, Dave Webb, Leyland Pitt

Institutions: University of Bath, The University of Western Australia, Curtin University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2082730744

FWCI: 7.154

Cites: 52

Cited by: 93

Related to: 10