Work

Determinants of Customer Satisfaction in a Multi-Channel B2B Environment

Year: 2007

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783360701350938

Authors: Rita Madaleno, Hugh Wilson, Roger Palmer

Institutions: Cranfield University, Henley College

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2082965753

FWCI: 3.877

Cites: 21

Cited by: 44

Related to: 10