Work

The relationships between CRM, RQ, and CLV based on different hotel preferences

Year: 2010

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2010.09.011

Authors: Shwu-Ing Wu, Pei-Chi Li

Institution: National Chin-Yi University of Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2083918142

FWCI: 8.189

Cites: 48

Cited by: 97

Related to: 10