Work

The Role of Customer Orientation in the Relationship Between Manager Communications and Customer Satisfaction

Year: 2013

Type: article

Study design: Observational Study

Source: Journal of Hospitality & Tourism Research

DOI: 10.1177/1096348013496278

Authors: Kimberly Mathe, Sheila Scott-Halsell, Mary Roseman

Institutions: Virginia Tech, Oklahoma State University, University of Mississippi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2083935682

FWCI: 0.686

Cites: 26

Cited by: 28

Related to: 10