Work

Using the incomplete information framework to develop service provider communication guidelines

Year: 2002

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040210443409

Authors: Rachel Smith, Alan J. Bush

Institutions: University of Arkansas at Little Rock, University of Arkansas System, University of Memphis

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2084101176

FWCI: 0.736

Cites: 61

Cited by: 22

Related to: 10