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Actitudes de la ciudadanía hacia los servicios públicos. Valoración y satisfacción en el periodo 2009-2011

Year: 2014

Type: article

Abstract: The aim of this paper is to study the recent changes on citizens’ satisfaction with the performance ofpublic services, in the period 2009-2011 in Spain. Using data from the surveys on Quality of PublicServices, developed by the Sociological Research Center jointly with the National Agency for theEvaluation of Public Services and Quality of Services, our results show that the level of satisfactionhas slightly increased, which seems to display a greater tendency to positively value public servicesduring economic retrenchment. A major determinant of high satisfaction is self-reported ideology.Besides, immigrants display higher levels of satisfaction than Spaniards.

Source: Política y Sociedad

DOI: 10.5209/rev_poso.2014.v51.n2.43561

Authors: Vanesa Rodríguez, Gabriel Pruneda, Begoña Cueto

Institution: Universidad de Oviedo

Language: Spanish

Topic: Public Policy and Administration Research

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: diamond

OpenAlex ID: W2084111167

FWCI: 2.309

Cites: 8

Cited by: 8

Related to: 10