Work

Consumer education and service quality: conceptual issues and practical implications

Year: 2002

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/08876040210422673

Author: Dawn Burton

Institution: University of Leeds

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W2084656282

FWCI: 0.739

Cites: 38

Cited by: 107

Related to: 10