Work

The consumer’s reaction to delays in service

Year: 2002

Type: article

Study design: Observational Study

Source: International Journal of Service Industry Management

DOI: 10.1108/09564230210425331

Authors: Ana B. Casado Díaz, Francisco J. Más Ruíz

Institution: University of Alicante

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2084863756

FWCI: 6.67

Cites: 68

Cited by: 152

Related to: 10