Work

Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination

Year: 1998

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642069800000035

Authors: Stephen J Grove, RAYMOND P FISK, MICHAEL J DORSCH

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2084969014

FWCI: 2.542

Cites: 46

Cited by: 180

Related to: 10