Work

Matching the characteristics of a service to the preferences of customers

Year: 1991

Type: article

Source: Managerial and Decision Economics

DOI: 10.1002/mde.4090120305

Authors: G. V. Reed, M. R. Binks, C. T. Ennew

Institution: University of Nottingham

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2085086097

FWCI: 1.498

Cites: 14

Cited by: 21

Related to: 10