Work

Work–Life Imbalance in Call Centres and Software Development

Year: 2003

Type: article

Abstract: The paper evaluates the centrality of work to employees in two growing employment sectors, call‐centres and software development. It then examines evidence for extensions of work into household and family life in these two sectors. Extensions are identified as tangible, such as unpaid overtime, or intangible, represented by incursions imported from work, such as exhaustion and stress. The study finds that organizational pressures, combined with lack of work centrality, result in work intruding into non‐work areas of employee lives, though intrusions manifest themselves in different ways according to type of work, levels of worker autonomy and organizational support.

Source: British Journal of Industrial Relations

DOI: 10.1111/1467-8543.00270

Authors: Jeff Hyman, Chris Baldry, Dora Scholarios, Dirk Bunzel

Institutions: University of Aberdeen, University of Stirling, University of Strathclyde, Keele University

Language: English

Topic: Work-Family Balance Challenges

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W2085702550

FWCI: 19.56

Cites: 27

Cited by: 132

Related to: 10