Work

Applying Mahalanobis distance into SERVQUAL analysis – a case study of hospital outpatient

Year: 2008

Type: article

Source: Journal of Statistics and Management Systems

DOI: 10.1080/09720510.2008.10701342

Authors: Cheng-Chung Lee, Li-Hsing Ho

Institutions: Yu Da University, Chung Hua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2086074796

FWCI:

Cites: 15

Cited by: 1

Related to: 10