Work

It's All Good: Corporate Social Responsibility Reduces Negative and Promotes Positive Responses to Service Failures among Value-Aligned Customers

Year: 2014

Type: article

Source: Journal of Public Policy & Marketing

DOI: 10.1509/jppm.13.065

Authors: Jeff Joireman, Dustin Smith, Richie L. Liu, Jonathan Arthurs

Institutions: Washington State University, Webster University, Oregon State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2086153442

FWCI: 4.399

Cites: 70

Cited by: 92

Related to: 10