Work

Predictors and outcomes of relationship quality: a guide for customer‐oriented strategies

Year: 2011

Type: article

Study design: Observational Study

Source: Business Strategy Series

DOI: 10.1108/17515631111166889

Authors: Zahra Tohidinia, Mohammad Haghighi

Institution: University of Tehran

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2086413255

FWCI: 4.375

Cites: 80

Cited by: 30

Related to: 10