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Forging relationships with services: The antecedents that have an impact on behavioural outcomes in the life insurance industry

Year: 2004

Type: article

Study design: Observational Study

Source: Journal of Financial Services Marketing

DOI: 10.1057/palgrave.fsm.4770129

Authors: Srinivas Durvasula, Steven Lysonski, Subhash C Mehta, Buck Peng Tang

Institution: Marquette University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2086790753

FWCI: 7.936

Cites: 21

Cited by: 149

Related to: 10