Work

The Impact of Human Error on Delivering Service Quality

Year: 1999

Type: article

Source: Production and Operations Management

DOI: 10.1111/j.1937-5956.1999.tb00307.x

Authors: Douglas M. Stewart, Richard B. Chase

Institutions: Michigan State University, University of Southern California

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2086943355

FWCI: 6.413

Cites: 30

Cited by: 92

Related to: 10