Work

Assessing consumer attitudes toward off‐site customer service contact methods

Year: 2009

Type: article

Source: The International Journal of Logistics Management

DOI: 10.1108/09574090910981332

Authors: Ronn J. Smith, Cuneyt Eroglu

Institution: University of Arkansas at Fayetteville

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2087350868

FWCI: 3.546

Cites: 55

Cited by: 22

Related to: 10