Work

The effects of Information and Communication Technology on Customer Relationship Management and customer lock-in

Year: 2007

Type: article

Source: International Journal of Electronic Business

DOI: 10.1504/ijeb.2007.015446

Authors: Ja Shen Chen, Russell K.H. Ching

Institutions: Yuan Ze University, California State University, Sacramento

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2087516308

FWCI: 3.894

Cites: 48

Cited by: 35

Related to: 10