Work

Disloyalty: a closer look at non‐loyals

Year: 2000

Type: article

Source: Journal of Consumer Marketing

DOI: 10.1108/07363760010349948

Authors: Jennifer Rowley, Jillian Dawes

Institution: Edge Hill University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2087609059

FWCI: 2.212

Cites: 19

Cited by: 150

Related to: 10