Work

Courtesy and Friendliness: Conflicting Goals for the Service Providers

Year: 1990

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/eum0000000002500

Authors: Cathy Goodwin, Kelly L. Smith

Institutions: University of Alaska Fairbanks, University of Alabama, Georgia State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2087873372

FWCI: 0.826

Cites: 23

Cited by: 65

Related to: 10