Work

Improvement gap analysis

Year: 2010

Type: article

Source: Managing Service Quality

DOI: 10.1108/09604521011092893

Authors: Gérson Tontini, Jaime Dagostin Picolo

Institutions: Universidade Regional de Blumenau, Universidade do Extremo Sul Catarinense

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2088526870

FWCI: 4.411

Cites: 28

Cited by: 25

Related to: 10