Work

The influence of multiple types of service convenience on behavioral intentions: The mediating role of consumer satisfaction in a Taiwanese leisure setting

Year: 2011

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2011.05.003

Authors: Yi-Wei Chang, Michael Jay Polonsky

Institutions: China University of Science and Technology, Deakin University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2089980957

FWCI: 7.652

Cites: 78

Cited by: 136

Related to: 10