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End-user collaboration for process innovation in services: The role of internal resources

Year: 2014

Type: report

Abstract: This working paper examines how process innovation in service firms is influenced by external knowledge sources and internal resources. Using survey data from 166 Information Technology Services firms and PLS-SEM analysis, the study finds that end-user collaboration and broader external collaboration improve process innovation only when supported by a strong internal commitment of resources. The paper highlights the mediating role of internal resources and identifies management practices that help firms turn collaboration into effective process innovation.

DOI: 10.5281/zenodo.20613539

Authors: Ashok, Mona, Narula, Rajneesh, Martinez-Noya, Andrea

Institution: University of Reading

Language: English

Topic: Innovation and Knowledge Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Industry, innovation and infrastructure, Decent work and economic growth

Open Access status: green

OpenAlex ID: W2090427008

Cites: 88

Cited by: 11

Related to: 10