When "the Show Must Go On": Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-rated Service Delivery.
Year: 2003
Type: article
Source: Academy of Management Journal
DOI: 10.5465/30040678
Author: A. A. Grandey
Institution: Pennsylvania State University
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: closed
OpenAlex ID: W2090549016