Work

Indian call centres and business process outsourcing: a study in union formation

Year: 2009

Type: article

Abstract: In this exploratory study of union formation in the Indian call centre/business process outsourcing sector, the authors draw upon evidence from the first detailed survey of members of the recently formed UNITES, and from extensive interviews. This paper engages with mobilisation theory and analyses of trade union formation.

Source: New Technology Work and Employment

DOI: 10.1111/j.1468-005x.2008.00216.x

Authors: Phil Taylor, Premilla D'Cruz, Ernesto Noronha, Dora Scholarios

Institutions: University of Strathclyde, Indian Institute of Management Ahmedabad

Language: English

Topic: Labor Movements and Unions

Subfield: Public Administration

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: bronze

OpenAlex ID: W2090629796

FWCI: 14.69

Cites: 48

Cited by: 35

Related to: 10