Work

Service competitiveness – An international benchmarking comparison of service practice and performance in Germany, UK and USA

Year: 1999

Type: article

Source: International Journal of Service Industry Management

DOI: 10.1108/09564239910282334

Authors: Anton Meyer, Richard Chase, Aleda Roth, Chris Voss, Klaus‐Ulrich Sperl, Larry Menor, Kate Blackmon

Institutions: Ludwig-Maximilians-Universität München, University of Southern California, London Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2090711089

FWCI: 2.412

Cites: 12

Cited by: 42

Related to: 10