Work

The critical incident technique in hospitality research: an illustration from the UK lodge sector

Year: 1998

Type: article

Source: Tourism Management

DOI: 10.1016/s0261-5177(97)00078-2

Author: Roger J Callan

Institution: Manchester Metropolitan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2091220145

FWCI: 2.542

Cites: 30

Cited by: 63

Related to: 10