Work

Logistics Performance, Customer Satisfaction, and Share of Business: A Comparison of Primary and Secondary Suppliers

Year: 2012

Type: article

Source: Journal of Business Logistics

DOI: 10.1111/j.2158-1592.2012.01053.x

Authors: Rudolf Leuschner, Douglas M. Lambert, A. Michael Knemeyer

Institutions: Rutgers, The State University of New Jersey, The Ohio State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2092622285

FWCI: 1.296

Cites: 104

Cited by: 22

Related to: 10