Work

Measuring customer value and satisfaction in services transactions, scale development, validation and cross‐cultural comparison

Year: 2007

Type: article

Source: International Journal of Consumer Studies

DOI: 10.1111/j.1470-6431.2007.00596.x

Authors: Frank Huber, Andreas Herrmann, Stephan C. Henneberg

Institutions: Johannes Gutenberg University Mainz, University of St.Gallen, University of Manchester

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2092949948

FWCI: 7.138

Cites: 76

Cited by: 71

Related to: 10