Work

Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology

Year: 2009

Type: article

Source: Journal of Business Research

DOI: 10.1016/j.jbusres.2009.11.002

Authors: Adam Rapp, Kevin J. Trainor, Raj Agnihotri

Institutions: Clemson University, Canisius College, Towson University

Language: English

Topic: Corporate Governance and Management

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2093092925

FWCI: 11.75

Cites: 60

Cited by: 266

Related to: 10