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Human resources and SME performance in services: empirical evidence from the UK

Year: 2011

Type: article

Abstract: We investigate the relationship between human resources (HR) and superior firm performance, as well as the role of business strategy as a key mediating factor, for small- and medium-sized enterprises (SMEs) in the UK Tourism Hospitality and Leisure (THL) sector. Our results suggest that high-performing SMEs in the THL sector are managed by more experienced entrepreneurs. We also find that more profitable SMEs combine a highly skilled workforce with technological and know-how-based firm differentiation strategies, and/or product differentiation strategies, which are based on quality of service and personal attention to customers, alongside generous compensation and attention to employee development.

Source: The International Journal of Human Resource Management

DOI: 10.1080/09585192.2011.561236

Authors: Andreas Georgiadis, Christos N. Pitelis

Institutions: University of Oxford, University of Cambridge

Language: English

Topic: Human Resource and Talent Management

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W2093239702

FWCI: 1.763

Cites: 57

Cited by: 83

Related to: 10